Returns & Exchanges

We want you to be completely satisfied with your Audien Hearing purchase, which is why we offer a 45-day risk-free return policy on all our hearing products. If you are not satisfied with your experience, we provide a straightforward process for returns and exchanges to ensure your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via email or our online portal within 45 days of your delivery date to start the return process.

• 2.
  Prepare Your Package

  Place the item in its original packaging including all accessories, charging cables, and manuals to ensure eligibility for a full refund.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will process your refund back to your original payment method within 5-7 business days.